The Operations Specialist is responsible for managing the coordination of customer house relocations with qualified Packers and Movers partners.
Your Responsibilities
• Coordinate and align customer deliverables with customer Packers and Movers partners and Handyman service partners to execute the entire process of customer's house shifting.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• To review and ensure alignment of shipping instructions including deviations to the partners.
• To immediately report problems, operational disputes, or discrepancies to supervisors, managers,
• To monitor the operational performance of Packers and movers partners and other partners and escalate/create awareness if performance and commitments are not being delivered
• To initiate and resolve any rate or performance discrepancies between Partner and Customer
• To work with the Accounts team for ensuring a smooth payment from the company to the partner.
Skills and Experience required
• Minimum 1-year experience as Customer Service Specialist in the BPO, Insurance & EdTech industry and customer interaction role.
• Excellent on negotiations
• Strong aptitude for customer experience
• Supply chain operations