Role - IT Helpdesk

Experience - 2 to 4 years

Job description

Key Responsibilities

Diagnosing and troubleshooting firewall, router , switch and access point problems at local and remote offices .
Install, maintain and upgrade equipment and its associated infrastructure.
Provides network and host based security, incident response, firewall and VPN management and administration
Provide existing support for laptops (Mac and Windows) and applications
Manage projects and maintenance tasks working ticketing system
Monitors Network for usage anticipate and identify problems suggest solutions
Implement the necessary controls and procedures to protect information systems
Work with 3rd party vendors and providers with support
Ensure that system is resilient and can recover from outage
Provide end user desktop support for Mac and Windows laptops
Look at the asset assignment process and responsible for keeping asset inventory up to date
Ensures that no one allowed to install any software with authorized persons approval.
Responsible for managing complete IT inventory
IT Asset assignment and maintainace

Required Skills

Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory
Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
Hands on experience working with VPN technologies
Identifies, researches, and resolves technical problems.
Documents, tracks and monitors the problem to ensure a timely resolution.
Expert-level skills with Windows and Mac OS
Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources

Required Experience